Effective Date:  October 1, 2025

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1. Introduction

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Monolithe Escalade ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and disclose personal information in accordance with Québec's Act respecting the protection of personal information in the private sector (Law 25). It applies to all customers, members, and visitors who interact with our facilities, website, and services. We follow the principle of data minimization and only collect information necessary to achieve the purposes outlined in this policy.

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2. Personal information we collect

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We collect personal information that is necessary to provide our climbing and fitness services and to manage your membership. We only collect information with your free and informed consent. For climbers under 14 years of age, consent must be given by a parent or legal guardian. For climbers 14 years or older, consent may be given by the minor or the parent/guardian, as permitted by law.

Examples of information we collect:

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• Identification and contact information: Your name, address, email, and phone number.

• Payment information: Credit card details for membership fees and purchases, processed securely by Stripe.

• Health and safety information: Emergency contact details, medical conditions, and allergy information relevant to your safety while climbing. This is considered sensitive information and requires your explicit consent.

• Membership details: Membership status, booking history, and participation in classes.

• Website data: IP addresses, cookies, and other usage data to improve our website and services.

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3. How we use your personal information

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We use your personal information only for the purposes identified at the time of collection:

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• To manage your membership and process payments

• To allow you to book classes and access our facility.

• To ensure your safety and provide assistance in an emergency.

• To communicate important updates about your membership (e.g., closures or schedule changes).

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With your separate and explicit consent:

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• To send you promotional and marketing communications.

• To provide personalized services and recommendations (for example, suggesting classes or offers based on your participation history).

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For service improvement:

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• To analyze overall customer trends and improve our services. This analysis is conducted using aggregated or anonymized data, ensuring that no individual member can be personally identified.

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4. How we share your personal information

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We do not sell your personal information. We share it only when necessary and with your consent.

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• Service providers: secure third-party processors for payments, booking management, or email marketing. These providers are contractually required to protect your information in compliance with Québec law.

• Legal requirements: if required by law, court order, or government authority.

• Medical emergencies: in a life-threatening situation, we may share relevant information with medical personnel.

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5. How we protect your personal information

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We use robust physical, technical, and administrative safeguards to protect your data from unauthorized access, loss, or theft. These measures include:

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• Password protection and access controls on our systems.

• Firewalls and encryption to secure data transmission.

• Training for staff on privacy protection policies.

• Confidentiality agreements with employees.

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6. Retention and destruction of your personal information

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We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. When no longer needed, it will be securely destroyed or irreversibly anonymized. If anonymized, it may be retained for research or statistical purposes in a form that cannot identify you. Some information may need to be retained for a longer period if required by law (for example, financial records or incident reports).

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7. Your rights regarding your personal information

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As a Québec resident, you have the following rights:

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• Access: request access to the personal information we hold about you.

• Rectification: request corrections to inaccurate or incomplete information.

• Withdraw consent: withdraw consent at any time, subject to legal/contractual restrictions. Withdrawing consent may limit or prevent us from providing certain services (for example, if you withdraw consent for emergency contact information, we may not be able to respond effectively in an emergency).

• Erasure (de-indexation): request deletion or de-indexation of your personal information under certain conditions.

• Portability: request your computerized personal information in a structured, commonly used format.

• Complaint: file a complaint with the Commission d'accès à l'information du Québec (CAI).

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8. Privacy by default (Cookies and tracking)

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If our website or app uses cookies or tracking technologies to identify, locate, or profile you, we will:

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• Clearly inform you of their use.

• Provide the ability to activate or deactivate them.

• Ensure default settings provide the highest level of privacy.

• We do not activate cookies or trackers that are not strictly necessary without your consent. You may change your cookie preferences at any time on our website.

• Strictly necessary cookies (for example, to enable log-in or booking features) cannot be disabled because they are essential to the operation of our website.

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9. Contact information

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For any questions, to exercise your rights, or to file a complaint, please contact our Privacy Officer:

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Privacy Officer: Lyla Kelley
Title: Director of Human Resources
Email: privacy@escalademonolithe.com
Address: 2350, rue Dickson, Montréal, QC H1N 3L7

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10. Updates to this policy

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We may update this Privacy Policy from time to time. Changes will be posted on our website, and significant changes may also be communicated directly to you.